FAQs

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Below you’ll find our most commonly asked questions. If you have other inquiries, please feel free to call or email any time!

  • How quickly can you install an alarm?

    It really depends on the season. Sometimes we’re booked out for two weeks, other times, we can book you in the day after you contact us. If your job is urgent, let us know and we’ll try and squeeze you in as soon as we can.

    A typical alarm takes around 4-6 hours to install.

     

  • I’m building a new home, at what stage can I have my alarm installed?

    We usually install your alarm system once the builder hands over the home to you. We will run any cables through the roof so you won’t get any unsightly wires.

    The exception of this rule is when you want a really comprehensive / custom alarm system for a double / triple storey home. If you’re in this scenario, it is best to engage us as before the plaster goes up so we can organise all the wiring. However, if you’re in this boat and you’re happy with a standard wireless alarm system like Alarm Pack 3, then we can install this once your home is complete.

  • Will your packages do? or do I need more?

    It really depends on what you’re trying to do.

    If you’re concerned about burglars marching around your premises while you’re not around, then the pre-designed Alarm packages will suffice for either a home or business. The detectors will usually go into the common areas of the premises – these are the areas a burglar would usually go to – to look for valuables. Feel free to add more detectors if your location is large.

    If you are concerned that an intruder would come into your premises without walking into one of the common areas served by the detectors, then we could implement reed switches on doors and windows so that if a window or door were opened while the alarm is armed, then it would trigger the alarm.

  • What is the difference between a wired and wireless alarm system?

    In a wired system, the detectors communicated with the control panel via wires. The wireless system’s detectors communicates with the control panel wirelessly.

    For most single storey homes, we recommend wired systems as we can lay the wires in the roof space of the house.

    We recommend wireless alarms for double storey homes or homes where getting the wiring around is quite difficult, especially if your home is completely built.

    The wireless system is extremely reliable and the batteries for each detector has been known to last up to 5 years of everyday use. They can also be a significant distance away from the control panel – great if your garage is separate to the house.

  • What is an alarm zone?

    A zone in alarm terminology is basically a space for a sensor. An alarm with 8 zones can handle up to 8 detectors – whether they are PIRs or reed switches or smoke detectors. The sensors are assigned to zones and when a sensor is trigger the system informs you which zone a sensor has been triggered. An alarm with 16 zones can handle up to 16 sensors.

    Our home alarm systems give you the option to program zones so that sensors assigned to them cause the system to respond differently when they are triggered.  All the alarms we offer can handle “Stay at home” mode and “Away mode”. This allows you to have certain areas of the home armed while you are at home. The technician will organise this for you on the day of the install.

  • What is a PIR?

    passive infrared sensor (PIR sensor) is an electronic sensor that measures infrared (IR) light radiating from objects in its field of view. A PIR-based motion detector is used to sense movement of people, animals, or other objects. They are commonly used in burglar alarms and automatically-activated lighting systems.

  • How long does the alarm backup battery last?

    We find that in general, the alarm backup battery will last around 5 years without needing replacement. The alarm will let you know when you need to replace this by beeping.

    Give us a call when you need replacement and we’ll be sure to help you. A battery service is usually a flat 200 fee.

  • How do I get notified my alarm has gone off?

    Your alarm when triggered will make a deafening sound for around 10 minutes.

    If you have a phone line and choose the “Alarm connection to phone line” upgrade, we can program it so that it rings up to three numbers when an alarm is triggered. When the call is picked up, it will make a siren noise to let you know the alarm has been triggered. This is the most popular option.

    You may choose to call your neighbour or family / friends to check up on your property.

    If you choose to add Back to base monitoring, then an alarm monitoring centre will call your mobiles to let you know. They may then send out a security car to check up on the property for a fee.

  • What is the difference between the 700TVL vs 1.3MP?

    The 700TVL one is an analog system. Its resolution is lower than that of the digital 1.3MP system.

    The quality for the 700TVL system is still quite good, but if you’re trying to see granular detail like keeping an eye on the cash register, the higher resolution one is the way to go. If you don’t mind spending the extra money, get a 1.3MP one. If you choose to upgrade later on, the cables we lay down for the digital system can be reused for a higher resolution system.

    700tvl13mp

  • Which cameras have night vision?

    All of the cameras we supply have infra red – night vision. When it gets dark, the camera displays black and white – its the way cameras deal with low light situations.

    Sample of night vision for 700TVL system.

    Sample of night vision for 700TVL system.

  • How long does it take to install a CCTV system?

    It takes between 4 hours to 1.5 days to install depending on how many cameras you’ve ordered as well as the size of your building.

    A typical 4 camera system for a single storey should take around 4-6 hours. It should take roughly the same amount of time for a standard office.

  • How does a CCTV camera system work?

    security-cameras

    Basically the cameras send the information to a DVR (analog) or NVR (digital). The DVR or NVR records the information onto the hard-drive. It will also show the captured information on a monitor as well as stream it across the internet to your mobile phone, laptop or tablet.

  • What Warranties do you have on your products?

    All Bosch alarms come with a 24 month parts warranty and 12 months labour.

    All CCTV systems we use come with a 24 months warranty for parts & labour.

  • What payment options are available?

    Cash, bank deposit, EFTPOS and cheque are all OK.

    Credit cards – Mastercard and Visa are OK, but there is a 1.5% surcharge for this method of payment.

    This is expected to be payable on completion of the job or other terms as discussed with our team.

  • Do all your prices include GST and Labour?

    Yes.

  • What is the difference between an analog & digital camera?

    Analog security camera systems are the defacto standard in video surveillance. They are simple to configure and affordable. While the picture quality in analog systems is still very good and used in many commercial security applications, due to its technical limitations, they are limited to a maximum of D1 and 960H resolutions.

    Digital systems typically comprise of IP (or network) cameras connected to a Network Video Recorder (NVR). As digital systems provide complete flexibility and extremely detailed footage (HD quality), they are usually slightly more expensive than analog systems.

    There are some hybrid systems (e.g. HD-SDI, HDCVI) which delivers HD video over coaxial cables which means it could work over any existing camera cabling. This would allow you to upgrade an existing camera system to HD quality without having to rewire the premises. Ask us for this if you’ve already got coaxial cables and want to upgrade to a higher resolution system.

  • Are your cameras for inside or outside?

    We have both indoor and outdoor cameras available. Most people want outdoor cameras to keep an eye around the premises, but sometimes, you may want to keep an eye on the inside of your home.

    We also have Hidden Surveillance / Spy Cameras designed for indoors which allows you to keep an eye on the inside of your premises discreetly while you’re away.